Privacy policy
Effective Date: 2/14/2025
Soul Ties Chicago ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website soultieschicago.com (the "Site").
Information We Collect
We may collect the following information when you interact with our Site:
Personal Information: Name, email address, phone number, shipping/billing address, payment details.
Automated Information: IP address, browser type, device information, and website usage via cookies and analytics tools.
Order Information: Purchase history and order details.
How We Use Your Information
We use your information to:
Process and fulfill orders.
Provide customer support.
Improve our website and services.
Send promotional emails.
Comply with legal obligations.
Sharing Your Information
We do not sell your personal data. We may share your information with:
Payment processors to facilitate secure transactions.
Shipping providers for order delivery.
Legal authorities if required by law.
Cookies & Tracking
Our Site uses cookies and tracking tools to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
Data Security
We implement security measures to protect your personal data but cannot guarantee complete security.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us at support@soultieschicago.com.
State-Specific Privacy Rights
California Consumer Privacy Act (CCPA/CPRA) Compliance
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know: You may request to know what personal information we collect, use, or share about you.
Right to Delete: You can request that we delete personal information collected from you.
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal data.
Right to Correct: You may request corrections to inaccurate personal data.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Virginia, Colorado, Connecticut, and Utah Privacy Rights
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have similar rights to California consumers:
Right to Access: You can request a copy of the data we have about you.
Right to Correct: You can ask us to correct inaccurate personal information.
Right to Delete: You may request the deletion of your data.
Right to Opt-Out: You can opt out of targeted advertising, data sales, and profiling.
How to Exercise Your Rights:
To submit a request, please contact us at [Insert Contact Email]. We will verify your request using the information provided in your account or a government-issued ID.
Do Not Track (DNT) & Global Privacy Control (GPC)
Our website honors browser settings for Do Not Track (DNT) and Global Privacy Control (GPC) signals where legally required.
Data Retention & Security
We retain your data only as long as necessary for legal and operational reasons. We implement security measures to protect your data but cannot guarantee absolute security.
Business Operations in the United States Only
We currently operate and sell products exclusively within the United States. We do not accept orders or ship products to addresses outside of the U.S. Any purchases made from outside the U.S. will be canceled, and refunds will be issued where applicable.
Changes to This Policy
We may update this policy, and changes will be posted on this page.
Terms & Conditions
Effective Date: 2/14/2025
By accessing and using soultieschicago.com, you agree to the following Terms & Conditions:
General Use
You must be at least 18 years old to make purchases.
You agree not to use our Site for any unlawful or unauthorized purpose.
Orders & Payments
We reserve the right to refuse any order.
Prices are subject to change without notice.
Payment must be made at checkout using our approved payment methods.
Shipping & Delivery
Estimated delivery times are provided but not guaranteed.
We are not responsible for delays caused by shipping carriers.
Returns & Refunds
Refer to our Refund Policy for details on returns and exchanges.
Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Site.
Governing Law
These Terms are governed by the laws of Illinois, USA.
Changes to Terms
We may update these Terms at any time.
Refund & Return Policy
Effective Date: 2/14/2025
At Soul Ties Chicago, we want you to be satisfied with your purchase. Please review our return and refund policy below:
Eligibility for Returns
Items must be returned within 15 days of delivery.
Items must be unworn, unwashed, and in their original packaging.
Final sale items cannot be returned or exchanged.
Return Process
Contact us at orders@soultieschicago.com with your order number and reason for return.
Ship the item back to us, we’ll provide a shipping address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Refunds will be processed to the original payment method within 7–10 business days after receiving the returned item.
Shipping costs are non-refundable.
Exchanges
We offer exchanges for sizing issues within 15 days of delivery. Contact us to arrange an exchange.
Contact us at orders@soultieschicago.com with your order number and reason for return.
Ship the item back to us, we’ll provide a shipping address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping Policy
Effective Date: 2/14/2025
Processing & Shipping Time
Orders are processed within 2–5 business days.
Standard shipping takes 5–10 business days within the U.S.
Shipping Costs
Shipping rates are calculated at checkout.
Free shipping may be available on orders over a certain amount.
Order Tracking
A tracking number will be provided once your order ships.
We are not responsible for lost or stolen packages.
For any questions, contact us at support@soultieschicago.com.